Sociality Squared BlogBrowsing Tag customer service
Twitter
How to Provide Excellent Customer Support on Twitter
When I recently needed technical support for my new smartphone, I didn’t write a lengthy email to the manufacturer or spend an eternity waiting on the phone with the hopes of eventually contacting a call center. Instead, I sent out a simple tweet to the rockstars at T-Mobile, and their friendly and knowledgeable customer service …
Facebook Pages
People Have Questions for Your Facebook Page, Give Them Answers
When it comes to our clients at Sociality Squared, we make a point to answer every question. This isn’t just in our conference calls and email, we make a point to answer every question posed to our clients on social media, and you should too. This isn’t the norm according to social media analytics firm Quintly’s latest …