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Twitter
How to Provide Excellent Customer Support on Twitter
When I recently needed technical support for my new smartphone, I didn’t write a lengthy email to the manufacturer or spend an eternity waiting on the phone with the hopes of eventually contacting a call center. Instead, I sent out a simple tweet to the rockstars at T-Mobile, and their friendly and knowledgeable customer service …
Twitter
The 12 Most Avoidable Twitter Pitfalls
So you’ve got the core basics of Twitter down, and you have attracted a healthy base of followers – that’s great! With that said, even Twitter pros with hordes of followers can fall into easily avoidable, yet all-too common traps that can severely impact your how you are perceived online. This rapid-fire guide exposes twelve …